LAB7 Conditions of Sale

LAB7 a Registered business (MT25395712) and by using this online store to place an online order you are accepting the terms and conditions as stated below.

  1. All goods and services supplied by LAB7 are supplied on the following terms and conditions.  
  2. All orders placed (In-Stock or Pre-Order) via any our website lab.com.mt.
  3. All orders are final once you have placed them on our website.
  4. Payment must be in full before an order can be finalised and sent. Pre-orders and Backordered items must have either full payment or minimum deposit payment as stated on the web page. 
  5. Cancellations of any kinds of order can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the distributor to be processed and dispatched. We do not offer a change of mind refund and all funds must either be returned to the customer as store credit, or the order can be changed over to another product. Cash refunds will not be given.
  6. Alterations/add-ons to existing orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the distributor to be processed and dispatched.
  7. All product pricing is shown within EURO (€). During the checkout process, the full amount of your order, in EURO is shown as “Total”.
  8. LAB7 reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order.
  9. LAB7 reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting it’s actual RRP. (Recommended Retail Price)
  10. LAB7 reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders / Orders shipping to the same customer name and address.
  11. As we have hundreds of products online sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product. 
  12. International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments.  Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply.
  13. All Retail Packaging images are kept up to date where possible, however designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer. 
  14. All Domestic shipping information can be located within our terms and conditions here.
  15. All International shipping information can be located within our terms and conditions here. 
  16. All LAB7 Ryos information can be located within our terms and conditions here.
  17. Our Returns Policy can be located within our terms and conditions here.
  18. All information relating to returned orders can be located within our terms and conditions here.

30 Day Return / Exchange Policy (Product Guarantee)

Here at LAB7, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. 

However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact LAB7 immediately via email to info@lab7.com.mt or via telephone on +356 99830891 between 9am – 4:00pm Monday – Friday (GMT +2). 

Customers who have purchased from LAB7 should note that all returns/exchange enquiries must be received by LAB7 within 30 days of you receiving your goods at your nominated delivery address. A LAB7 Customer Support representative will be generally be in contact with you within 1 – 2 business days after receiving your enquiry. 

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

For issues with Pop Vinyl products, please see the Funko Pop! Vinyl Damages Policy (below on our Terms & Conditions page).

Defective items 

LAB7 will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer. 

LAB7 will cover the shipping cost of defective item from the customer’s nominated delivery address to our HQ in Siggiewi, Malta. This can be done by refunding the postage upon the defective item being received by us at HQ. However, it must be noted that LAB7 reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ – therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.

Change of Mind

LAB7 does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to LAB7 in exactly the same condition it was received by the customer.

You must contact LAB7 to discuss any exchange within 30 days of receiving your item. LAB7 reserves the right to refuse any return of a product due to change of mind. 

Refunds

All refunds are at the discretion of LAB7. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund. 

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

  • Credit Card

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in EURO (€). LAB7 is not liable for any variation in amount refunded due to exchange rates. 

It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. LAB7 can not refund money onto a different credit card. 

  •  Paypal

How a refund is credited depends on how the original payment was made:

If you paid with your bank account or PayPal balance, the money will go back to your PayPal balance.

If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.  

Refunds are issued in EURO (€) at Paypal’s current currency exchange rate. LAB7 is not liable for any variation in amount refunded due to exchange rates. 

  •  Bank Transfer

If you have paid by Bank Transfer LAB7 will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide LAB7 with your Account Name, SWIFT/BIC & Account Number. 

Transfers from financial institutions are not instant, and it may take up to 3 – 5 working days from the time the transfer was made to receive your refund.

Lucky Lasts

If we are down to our last unit of an item, it may or may not have been opened and displayed behind glass in our store. We will let you know if this is the case and will ascertain if the piece is in factory mint condition. If it is, we will return it’s original factory shipper and send it out to you.

However, if we discover any defect or damage, we will contact you first before sending it out via email and let you know the exact condition of the goods. We may also follow up with a photo. It is then at LAB7’s discretion to offer you, the customer, a discounted deal on the piece to compensate for any wear and tear. This is negotiated only when this rare occurrence arises and is treated on a case-by-case basis. 

As the terms and conditions of sale for a lucky last item include the customer agreeing to the current condition of the product they will not be issued a refund or exchange barring any damage to the product received that had not been communicated by LAB7. 


Pre-Orders

A Pre-Order is an item that has not yet come into stock at our suppliers’ end, but can be pre-purchased prior to its arrival. Pre-orders under €150 are paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further.

Items over €150 generally have the option to either pay in full as above, or pay a €75 deposit now to secure the item and then the balance upon arrival of the item into our warehouse, or in instalments leading up to arrival. This can be arranged with one of our staff via email.

So the deposit, whether it be €75 or in full, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want.

Cash refunds will not be given.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only was to ensure you can buy that piece.

ETA’s are subject to change and beyond our control as we rely on Manufacturers and then the Distributors to provide the stock. Please keep this in mind if you are ordering for a specific date, as we cannot guarantee it will arrive on time.  

Ordering In-Stock Items with Pre-Order items

When placing an order on our website with both Pre-Order items AND in-stock items, we will ship to you when all items are in stock. If you need the items which are already in stock, kindly contact us via email.

Shipments Containing Pre-Order Items

If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combine across other orders you have placed in order to keep your items together for safety and ease of delivery.

Processing Times

Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold.

Eg, 1 customer order will be rather quick, with a day turn around. 100-1000 customer orders will take much longer. 

We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.

We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages. 

FYI: Pre Order processing involves, 1. Invoicing your item/s, 2. Creating a shipping label, 3. Collecting the item/s and then lastly 4. Packing your item/s before shipping. This takes multiple staff members across multiple departments.


Funko Pop! Vinyl Damages Policy

Our company policy on Funko POP Vinyls is as follows:

Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week.

As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered “minor variations” in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box – the collectable toy.

We will not be replacing or refunding products that have “minor variations”. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.

These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko’s products, please contact Funko through their website at www.funko.com to provide that feedback.

The rationale behind this policy is that what is considered a “mint” or “pristine” Pop! Vinyl collectable toy or what is deemed an “issue” with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, as a retailer of collectables for over 21 years, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a “defect” vs products that have a “minor manufacturing variation”.

For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.

In the case of damage to a pop that was part of a Funko Subscription Box, we do not have access to any replacement boxes for these exclusive items. As these sealed boxes are pre-packed before arriving here at LAB7, we do not have the ability to check the items contained inside for imperfections before shipping them to you. These boxes are covered by this policy, and the damages policies shown on the individual subscription box websites, which state “WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON.  WE ENCOURAGE YOU TO TAKE YOUR POP! FIGURES AND OTHER PRODUCTS OUT OF THE BOXES TO ENJOY THEM!  EVEN IF YOU CHOOSE TO KEEP YOUR FIGURES IN THE BOXES, WE ARE NOT ABLE TO REPLACE PACKAGING.” 

*Please note: A minor packaging flaw that doesn’t affect the Pop itself is not considered a defect or damage and is not subject to a return or replacement box. 

Thanks for your continued business at LAB7.com.mt.


Returned Orders

In the event that your parcel is returned to our HQ, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, LAB7.com..mt will contact you via email in order to organise either reshipment or a store credit refund for the cost of the items. 


As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address. 


Any return fees charged to us by the relevant postal services must also be paid for by the customer prior to re-shipment, as not claiming your parcel from your postal service incurs a charge for us to have your parcel shipped back to us from your location.


Alternatively, we can provide a store-credit refund via an online gift-card code for the cost of the items on your returned purchase. This allows you to place your order again with any other items you’re interested in to help blend the shipping costs over this new order. 


If we receive no response to our initial email after a weeks time we will cancel the order and refund you via online gift card (excluding shipping and any processing/return fees). The email correspondence will be sent to the email address that you have used to place the order, and will also be visible from within your LAB7 account, if you were logged in at the time of purchase.


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